The art of negotiation: how to improvise agreement in a chaotic world

1. Embracing Chaos

Part 1. A Sense of Direction

2. A Map of the Pyrenees

3. Prospecting

4. Plan B

Part 2. Improvising

5. Presence of Mind

6. The Swing of Things

7. Situational Awareness

Part 3. Managing the Process

8. Openings

9. Critical Moments

10. Closing

Part 4. Mastery

11. Silk Purses

12. Wicked Learning

13. Fair Enough

Appendix: Twenty-five Reasons to Embrace Chaos in Negotiation-A Strategic Road Map

Acknowledgments

Notes

Index