The civility solution: what to do when people are rude

Wisdom and skills

On rudeness

Preventing rudeness : eight rules for a civil life

Accepting real-life rudeness

How to respond to rudeness

Situations and solutions

The near and not so dear : spouses, family, and friends

The neighbors

noisy, nosy, and nice

Workplace woes

On the road, in the air, and aboard the train

The world of service

Digital communication.