A practical application of supply chain management principles

The way things were (are)

Understanding your supply chain

Developing a supply chain management strategy

Make or buy: the first step in supply chain management

Supplier identification and evaluation

Selection of a preferred supplier

International considerations

Building relationships

Supplier quality system surveys, visits, and continuous improvement

Supplier scorecards and measures

Customer satisfaction

How to apply basic quality tools to customers and suppliers

Materials management

Information technology applications

Supplier relationships at the consumer level.