'Guided tour' of pedagogical features
1. Who are counsellors and helpers?
2. Creating communication skills and feelings
4. The counselling and helping process
5. Counselling and helping relationships
Part 2. The Relating Stage
6. Understanding the internal frame of reference
7. Showing attention and interest
9. Starting the counselling and helping process
10. Managing resistance and making referrals
Part 3. The Understanding Stage
11. Assessing feelings and physical reactions
13. Assessing communication and actions
14. Challenges, feedback and self-disclosure
15. Monitoring, summarizing and identifying skills
Part 4. The Changing Stage
16. Helping to solve problems
17. Coaching skills: speaking, demonstrating and rehearsing
18. Improving communication and actions
21. Conducting middle sessions
22. Terminating counselling and helping
Part 5. Further Considerations
23. Relaxation interventions
25. Diversity in counselling and helping
26. Ethical issues and dilemmas
27. Training groups, supervision and support
28. Counselling theory and research
29. Becoming more skilled and human